Privacy Policy

Information We Collect

We may collect personal and business information that you voluntarily provide to us, including your name, email address, phone number, company details, and any project or enquiry information submitted through our website or communication channels.

In addition, we may collect limited technical information such as IP address, browser type, and usage data to help improve website functionality and user experience.

How We Use Your Information

The information we collect is used to respond to enquiries, provide consultation and solution recommendations, prepare proposals and deliver projects, coordinate with relevant OEMs or vendors, and support ongoing communication.

As Photonix operates as a solutions provider and systems integrator, your information may be shared with trusted third-party partners where necessary to support your request or project requirements. This sharing is limited to what is reasonably required for the engagement.

Photonix does not sell, rent, or trade personal information to third parties.

International Data Transfers

Given the global nature of our operations, your information may be processed or accessed by partners located outside Australia. By engaging with our services, you acknowledge and accept that your data may be transferred internationally where required to deliver solutions effectively.

Data Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. This includes implementing appropriate technical and organisational measures to safeguard data.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to request access to the personal information we hold about you, and to request corrections where necessary. You may also request that we limit or cease the use of your information, subject to any legal or contractual obligations.

Requests can be made by contacting us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites or services. Photonix is not responsible for the privacy practices or content of those external sites, and users are encouraged to review their respective policies.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in legal requirements or business practices. Continued use of our website and services indicates your acceptance of any updates.